Refund & Cancellation Policy

Last updated: September 17, 2026

This policy applies once a client signs a Scope of Work or pays an invoice off-site. No on-site payment flow exists.

Cancellations

A full refund is available within 72 hours of the initial invoice payment if no active development or scoping work has started.

Milestone refunds

You must flag dissatisfaction within 14 days of a milestone delivery, which ties to the Build & Check-ins step. A partial refund may be possible for incomplete work if the issue remains unresolved.

Final deliverables

No refunds are available once final deliverables have been accepted and deployed, which ties to the Launch & Support step.

How to request

Email info@growinggoods.site with your invoice number and reason. Approved refunds are issued to the original payment method within 5–10 business days.